Abstract for: Relationship dynamics in hybrid software development projects – part one

Understanding the interplay of relationships in Hybrid Agile software development projects is crucial for optimizing outcomes in terms of cost and schedule. These methodologies prioritize client involvement, fostering valuable insights and feedback that drive project success. Effectively managing the resulting personal relationships, characterized by the reciprocal interaction between the relational motive to co-create and relational capital, is essential for boosting project performance. To address this gap, a comprehensive literature review was conducted, and a System Dynamics model was developed, rigorously validated using data from four real-world Hybrid Agile projects. In the short term, relationships promote positive effects, such as improved communication and knowledge transfer. However, the model revealed that the long-term impact can be detrimental. The accumulation of relational capital can lead to cozy relationships, characterized by decreased monitoring, reduced goal-setting, and increased acceptance of quality cuts. In the model, these negative effects start showing from week five onwards, establishing a continuous erosion of project results. This research offers a dynamic understanding of the interplay between the Relational Motive to Co-Create Value and relational capital in software development, providing theoretical and managerial recommendations for enhancing project results. Potential avenues for future research are also identified.