Abstract for: Exploring the effect of conflict management on the performance of ERP software customization-A Case Study of D Company

In this study, we develop a system dynamics model to explore the effects of conflict management on the performance of customized ERP software. We investigate the relationship between transformational leadership and conflict management in this context. System dynamics is used as a tool to integrate subjective theories of sociology with quantitative analysis, and the simulation results indicate that conflict management is beneficial to the promotion of project consequences. In human resource strategy, an executive will be looking for managers displaying various types of transformational leadership to reduce conflict and improve organizational performance.