Abstract for: Endogenous limits and bottlenecks in the absence of explicit capacity constraints

This paper describes a serious game developed with the objective of highlighting the importance of latent limiting mechanisms that a production or service organization might run into even when it has diligently upgraded its explicit capacity portfolios. The game is based on a stylized model of People Express airline growth and collapse behavior. The gaming process, including briefing and debriefing considerations, the experience of actual game play and learning outcomes are described in detail. The gaming exercise was developed for the participants of the VA Homeless Programs Data and Sustainment Conference 2014, but can be used flexibly in a classroom or training activities for management and planning.