Abstract for: Modeling Aviation Security Processes: Dynamics of the Introduction of New Technology in a Complex Socio-technical System

We model the introduction of new technology in a complex socio-technical system in aviation security processes. The objectives of the study reported here are to (1) examine the system impacts of the introduction of the new technology on the operational baseline of aviation security and (2) identify levers that may help maximize system performance when new technology is deployed. Understanding the underlying characteristics of system behavior is vital to designing procedural enhancements for new technology deployment. Although the study was conducted by examining a specific type of technology, the findings and recommendations can be applied to the introduction of new technology or procedural implementation in general.