Abstract for: Offshore IT outsourcing between India and New Zealand: A Qualitative System Dynamics Model

Although both India and New Zealand recognise trade between the two countries as important for their respective economies, the current and past trade in information technology between the two nations has been very low. This research seeks to study this problem situation systemically by analysing the complex interactions of factors responsible for this situation. While most of the literature on IT offshore outsourcing is based on client perspectives, this study takes a service provider perspective. A causal loop model is developed to explain the underlying structure related to this problem situation. Finally, strategies to improve the problem situation are discussed using an analysis of the feedback loops captured in the model.