Abstract for: What’s Wrong with This Picture? — Group Knowledge Elicitation with Progressive Concept Models

The Health Systems Design Laboratory applied progressively more complex concept models to help elicit expert knowledge from medical professionals leadership at a population health agency (PHA) as part of a study of medical professional capacity planning over a 20-year horizon. In this paper we document the knowledge elicitation process employed with PHA managers and medical professionals in two half-day sessions in which we introduced first principles of System Dynamics methodology and applied those in progressively more complex concept models. We observe that our working group, made up of persons with widely divergent levels of experience with complicated models and systems thinking consultations, quickly learned iconography and terminology of system dynamics and contributed to the development of dynamic hypotheses.