During the late to mid 1990s, many companies chose to implement Enterprise Resource Planning (ERP) systems, often in the slipstream of the ‘information revolution’ or as a ‘quick’ fix for the upcoming Y2K problem. A paradox currently facing both business as scientific analysts is that, as the potential benefits of these systems are almost self explicatory, only few seem to be able to transform this potential into value. The combination of the rush into complex technology and the large impact that ERP systems have on organizations, provides a fertile soil for complicated problems. System dynamics problems often deal with the interaction of technology and organizations; embedding this project in the research context of system dynamics makes a good fit.