Much current work in social sciences seeks to understand the role and development of trust in the network of modern society. However, the development process of the trust remains unclear. To explore the dynamic process of crisis and trust, this paper primarily examines on the role that trust plays in the financial manager’s network relation, and the influence of its interaction with the banks. This study focuses on a state-owned enterprise in Taiwan that suffered from financial crisis and downsizing. Systems thinking combined with narrative inquiry are adopted to investigate the dynamic change of relationship between the enterprise and banks before and after crisis. The findings show that trust becomes considerably important when an organization suffers from a financial crisis, and the relation between the organization and banks tends to change after the crisis. Finally, an integrative model for crisis and trust is proposed to improve Webb’s model and contributes to interpret the dynamic relation of crisis and trust.
Keyword: Social Network, Trust, Crisis, Narrative Inquiry, Systems Thinking