1. Developing strategy

 2. Case background

 3. What should you do? (1)

 4. Drivers of operating profit

 5. Changes in assets

 6. Brokers won and lost

 7. Reputation changes

 8. The overall architecture

 9. Key messages

10. Improving future profits

11. The actual architecture...

12. What should you do? (2)

13. A new opportunitiy

14. Winning brokers

15. Increasing product range

16. Potential income growth

17. Model of the new business